Forum Discussion
Helper IIIPower BI Displaying Counts differently in Service vs Desktop
thanks all for the replies. I clicked "reset filters slicers and other data view changes you've made" and it worked. Why does this work? Kind of confused with it.
It seems like if i want accurate results i have to "reset" them each time I open the dashboard.
I have disabled it in REport Settings -> Check Dont Allow Users To Save filters on this file for PBI Service
It almost seems like a particular view is saved when I publish to PBI service and have to reset to default each time.
Could this be related to bookmarks?
After further investigation after unchecking "data" in my bookmarks (used for navigation) it seems to work. But why? I dont understand.
Hi wonka1234,
Thank you for the update!
The issue you observed is due to bookmarks saving filter/slicer states when the “Data” option is checked. Even if filters are not visibly changed, bookmarks can silently apply these saved states, resulting in differences in visuals.
Also, Power BI Service may retain previous filter states even after changing settings such as "Don’t allow users to save filters." Clicking "Reset to default" clears these saved views and loads the original published state.
Please follow these steps to resolve the issue:
1. Uncheck “Data” in bookmarks used for navigation.
2. Republish the report after verifying slicers are in their default state.
3. Advise users to reset the view if visuals appear incorrect.
If my response was helpful, consider clicking "Accept as Solution" and give us "Kudos" so that other community members can find it easily. Let me know if you need any more assistance!Regards,
CST_Microsoft Fabric Community.
Helper IIIWhats strange is that i can still reset filters after disabling it. Or is it different because I am a member of the workspace? If i hover over it, it does say the author disabled filters, but i can still click it.
Community SupportHi wonka1234,
Even when the "Don't allow users to save filters" setting is enabled, workspace members (especially Admins or Members) can still interact with filters and use the "Reset to default" option. This is because Power BI assumes that authors and contributors may need to test or troubleshoot different states of the report.
The tooltip indicating that filter changes are disabled by the author is accurate for viewers but not enforced for workspace members.
Reset to default still works for you because Power BI retains a personal view until it's explicitly reset, even if saving new filter states is disabled.
To fully test the experience, try viewing the report in a private browser or as a user with the Viewer role.
Troubleshoot visualizations in Power BI - Power BI | Microsoft Learn
Thank you.