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amyperry213's avatar
amyperry213
New Member
9 years ago
Solved

Power BI Desktop will not launch

When I try to start Power BI Desktop it will show intilalizing model... then it just goes away and never launches. This happens when I try to open a saved file or if I just try to open Power BI deskt...
Need Help
  • amyperry213's avatar
    amyperry213
    9 years ago

    Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi amyperry213,

 

I test on 2.40.4554.463 64-bit(English version) and not faced your issue, can you share some detail information about your issue?(e.g. power bi desktop version, language, screenshots...)

 

Regards,

Xiaoxin sheng

amyperry213's avatar
amyperry213
New Member
9 years ago

Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,

  • gsalas's avatar
    gsalas
    Advocate II
    9 years ago

    If you want the power of th 64 bit version, try this solution from Microsoft's Helpdesk:

     

    Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.

     

    Uninstall Lavasoft Web Companion

    http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-adaware-web-companion

     

    Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:

    a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

    b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

    c.Restart the computer.

    d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll  and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll

  • Mac3333's avatar
    Mac3333
    New Member
    5 years ago

    Hi all, I'm also having some trouble with launching Power BI Desktop. I'm running a windows 7. Please help. Thanks in advance.

     

    Feedback Type:
    Frown (Error)

    Error Message:
    AS Process PID=11336 has exited with ExitCode=-1073741511, ExitTime=2021-03-28T22:56:08.8746204-07:00

    Stack Trace:
    Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
    at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
    at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
    at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
    at System.Threading.Tasks.Task.InnerInvoke()
    at System.Threading.Tasks.Task.Execute()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

    Stack Trace Message:
    AS Process PID=11336 has exited with ExitCode=-1073741511, ExitTime=2021-03-28T22:56:08.8746204-07:00

    Invocation Stack Trace:
    at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
    at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
    at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
    at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
    at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
    at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
    at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
    at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
    at System.Delegate.DynamicInvokeImpl(Object[] args)
    at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
    at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
    at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
    at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
    at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
    at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
    at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
    at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
    at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
    at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncException(IExceptionHandler exceptionHandler, Exception e)
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
    at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.InvokeMoveNext(Object stateMachine)
    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
    at System.Threading.Tasks.SynchronizationContextAwaitTaskContinuation.<>c.<.cctor>b__8_0(Object state)
    at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
    at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
    at System.Delegate.DynamicInvokeImpl(Object[] args)
    at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
    at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
    at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
    at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
    at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
    at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
    at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
    at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
    at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
    at Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)
    at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, IPowerBIWindowService windowService, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager)
    at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
    at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
    at Microsoft.PowerBI.Client.Program.Main(String[] args)


    PowerBINonFatalError:
    {"AppName":"PBIDesktop","AppVersion":"2.91.701.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110"}

    PowerBIUserFeedbackServices_IsReported:
    True