Forum Discussion
Power BI Desktop will not launch
When I try to start Power BI Desktop it will show intilalizing model... then it just goes away and never launches. This happens when I try to open a saved file or if I just try to open Power BI desktop. Problem happened when I installed the latest version of desktop. Have unistalled and reinstalled the last version and still same problem. Any help is appreciated.
Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,
11 Replies
Dear all,
I am having the same issue and tried to follow both recommendations: uninstall x64 and reinstall in x32 (not working) or uninstall web companion (I dont have any). Nothing works... Could you please advice? Here are full details of the error message:
Thanks in advance,
Kevin G.Feedback Type:
Frown (Error)Error Message:
Resolution of the dependency failed, type = "Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager", name = "(none)".
Exception occurred while: Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService).
Exception is: ConnectionException - A connection cannot be made. Ensure that the server is running.
-----------------------------------------------
At the time of the exception, the container was:Resolving Microsoft.DiagramView.Diagram.DiagramViewManager,(none) (mapped from Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager, (none))
Resolving parameter "diagramControl" of constructor Microsoft.DiagramView.Diagram.DiagramViewManager(Microsoft.DiagramView.Diagram.Visual.DiagramDisplay diagramControl)
Resolving Microsoft.DiagramView.Diagram.Visual.DiagramDisplay,(none)
Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService)
Stack Trace:
at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
at Microsoft.Mashup.Host.Document.DependencyInjectionService.Resolve[T]()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)Stack Trace Message:
Resolution of the dependency failed, type = "Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager", name = "(none)".
Exception occurred while: Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService).
Exception is: ConnectionException - A connection cannot be made. Ensure that the server is running.
-----------------------------------------------
At the time of the exception, the container was:Resolving Microsoft.DiagramView.Diagram.DiagramViewManager,(none) (mapped from Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager, (none))
Resolving parameter "diagramControl" of constructor Microsoft.DiagramView.Diagram.DiagramViewManager(Microsoft.DiagramView.Diagram.Visual.DiagramDisplay diagramControl)
Resolving Microsoft.DiagramView.Diagram.Visual.DiagramDisplay,(none)
Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService)
Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Exception exception)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowContainer activeWindow, WindowsHost windowsHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)Hi Kevin,
This post solves the problem you are having:
There is an "awareness" on the PBI Support page that mentions this problem and gives the fix.
Good luck!
Hi amyperry213,
I test on 2.40.4554.463 64-bit(English version) and not faced your issue, can you share some detail information about your issue?(e.g. power bi desktop version, language, screenshots...)
Regards,
Xiaoxin sheng
Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,
If you want the power of th 64 bit version, try this solution from Microsoft's Helpdesk:
Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.
Uninstall Lavasoft Web Companion
Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:
a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
c.Restart the computer.
d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
Hi, I tried installing the 32- and 64-bit PowerBI but I couldn't start. It shows initialising the model then unable to start after that. It says we are not able to connect to the model. I tried starting up the Windows with limited Microsoft services, but I still couldn't start Power BI. Can anyone help? :(
Hi, I too faced the same problem all you need to do is just keep your Internet On while installing and it will open surely.
solved check the video 👇
Try another account on the same computer and see if power bi opens.
If it does it is a profile issue
on the account it won't open navigate to %appdata% local/microsoft/powerbi and delete the user.xml file.. should open
I have tried all the possible or suggested solution, but still not successful in opening Power BI. I never get pass this:
I'd appreciate any help. Thank you!
