Power BI Desktop will not launch

[amyperry213]

When I try to start Power BI Desktop it will show intilalizing model... then it just goes away and never launches. This happens when I try to open a saved file or if I just try to open Power BI desktop. Problem happened when I installed the latest version of desktop. Have unistalled and reinstalled the last version and still same problem. Any help is appreciated. 

[pbi_gu]

I have tried all the possible or suggested solution, but still not successful in opening Power BI. I never get pass this:

I'd appreciate any help. Thank you!

[ITInterstate]

Try another account on the same computer and see if power bi opens. 

If it does it is a profile issue

on the account it won't open navigate to %appdata% local/microsoft/powerbi and delete the user.xml file.. should open

[birddragonman]

solved check the video 👇

https://youtu.be/op1UmLVmK2g 

[Mohamad_Faiz]

Hi, I too faced the same problem all you need to do is just keep your Internet On while installing and it will open surely.

[a9409]

Hi, I tried installing the 32- and 64-bit PowerBI but I couldn't start. It shows initialising the model then unable to start after that.  It says we are not able to connect to the model. I tried starting up the Windows with limited Microsoft services, but I still couldn't start Power BI. Can anyone help? 😞

[v-kegros]

Dear all,

I am having the same issue and tried to follow both recommendations: uninstall x64 and reinstall in x32 (not working) or uninstall web companion (I dont have any). Nothing works... Could you please advice? Here are full details of the error message:

Thanks in advance,
Kevin G.

Feedback Type:
Frown (Error)

Error Message:
Resolution of the dependency failed, type = "Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager", name = "(none)".
Exception occurred while: Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService).
Exception is: ConnectionException - A connection cannot be made. Ensure that the server is running.
-----------------------------------------------
At the time of the exception, the container was:

  Resolving Microsoft.DiagramView.Diagram.DiagramViewManager,(none) (mapped from Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager, (none))
  Resolving parameter "diagramControl" of constructor Microsoft.DiagramView.Diagram.DiagramViewManager(Microsoft.DiagramView.Diagram.Visual.DiagramDisplay diagramControl)
    Resolving Microsoft.DiagramView.Diagram.Visual.DiagramDisplay,(none)
    Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService)

Stack Trace:
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
   at Microsoft.Mashup.Host.Document.DependencyInjectionService.Resolve[T]()
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
Resolution of the dependency failed, type = "Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager", name = "(none)".
Exception occurred while: Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService).
Exception is: ConnectionException - A connection cannot be made. Ensure that the server is running.
-----------------------------------------------
At the time of the exception, the container was:

  Resolving Microsoft.DiagramView.Diagram.DiagramViewManager,(none) (mapped from Microsoft.PowerBI.Client.Windows.DiagramView.IDiagramViewManager, (none))
  Resolving parameter "diagramControl" of constructor Microsoft.DiagramView.Diagram.DiagramViewManager(Microsoft.DiagramView.Diagram.Visual.DiagramDisplay diagramControl)
    Resolving Microsoft.DiagramView.Diagram.Visual.DiagramDisplay,(none)
    Calling constructor Microsoft.DiagramView.Diagram.Visual.DiagramDisplay(Microsoft.DiagramView.Diagram.Visual.ERDiagram Diagram, Microsoft.Mashup.Client.ClientShared.WindowsHost windowsHost, Microsoft.PowerBI.Client.Windows.Services.IReportManager reportManager, Microsoft.Mashup.Host.Document.IExceptionHandler exceptionHandler, Microsoft.PowerBI.Client.Windows.Services.IEventAggregationService eventAggregationService, Microsoft.PowerBI.Client.Windows.Modeling.IModelAuthoringService modelAuthoringService)

Invocation Stack Trace:
   at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
   at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
   at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Exception exception)
   at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowContainer activeWindow, WindowsHost windowsHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
   at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
   at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
   at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
   at Microsoft.PowerBI.Client.Program.Main(String[] args)

[msplants]

Hi Kevin,

This post solves the problem you are having:

https://community.powerbi.com/t5/Desktop/Unable-to-start-Power-BI-Desktop-A-connection-cannot-be-mad...

There is an "awareness" on the PBI Support page that mentions this problem and gives the fix.

Good luck!

[v-shex-msft]

Hi @amyperry213,

I test on 2.40.4554.463 64-bit(English version) and not faced your issue, can you share some detail information about your issue?(e.g. power bi desktop version, language, screenshots...)

Regards,

Xiaoxin sheng

[amyperry213 · Accepted solution]

Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,

[Mac3333]

Hi all, I'm also having some trouble with launching Power BI Desktop. I'm running a windows 7. Please help. Thanks in advance.

Feedback Type:
Frown (Error)

Error Message:
AS Process PID=11336 has exited with ExitCode=-1073741511, ExitTime=2021-03-28T22:56:08.8746204-07:00

Stack Trace:
Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
AS Process PID=11336 has exited with ExitCode=-1073741511, ExitTime=2021-03-28T22:56:08.8746204-07:00

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncException(IExceptionHandler exceptionHandler, Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.InvokeMoveNext(Object stateMachine)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.SynchronizationContextAwaitTaskContinuation.<>c.<.cctor>b__8_0(Object state)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
at Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, IPowerBIWindowService windowService, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.91.701.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110"}

PowerBIUserFeedbackServices_IsReported:
True

[gsalas]

If you want the power of th 64 bit version, try this solution from Microsoft's Helpdesk:

Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.

Uninstall Lavasoft Web Companion

http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-ada...

Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:

a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

c.Restart the computer.

d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll  and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll