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amyperry213's avatar
amyperry213
New Member
9 years ago
Solved

Power BI Desktop will not launch

When I try to start Power BI Desktop it will show intilalizing model... then it just goes away and never launches. This happens when I try to open a saved file or if I just try to open Power BI deskt...
Need Help
  • amyperry213's avatar
    amyperry213
    9 years ago

    Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,

amyperry213's avatar
amyperry213
New Member
9 years ago

Thank you for your response. I actually found a solution. I had to uninstall the 64-bit and install the 32-bit version. Not sure why that worked since I have been running the 64-bit all along, but it did. Thanks,

gsalas's avatar
gsalas
Advocate II
9 years ago

If you want the power of th 64 bit version, try this solution from Microsoft's Helpdesk:

 

Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.

 

Uninstall Lavasoft Web Companion

http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-adaware-web-companion

 

Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:

a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

c.Restart the computer.

d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll  and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll