Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Power BI Desktop unresponsive

We are having issues with Power bi becoming unresponsive.  When it first loads the file, you can click around.. but if you go to say Excel and come back it will not respond to any mouse clicks.  In task manager, it looks like it is running and consuming system resources.  It happens on multiple files.

 

We have to go into taskmanager and delete the service to close it. 

 

Any work arouunds or a new version to fix this issue (using March 2020)

 

 

Need Help

3 Replies

  • parry2k's avatar
    parry2k
    Icon for Super User rankSuper User
    6 years ago

    Anonymous seems like machine specific issue, could you try on another machine. It is working fine at my end and I'm using March 2020

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

     

    I didn't meet this issue currently. My Power BI Desktop version:  2.79.5768.721 64-bit (March 2020).

    Please try to uninstall your Power BI Desktop and install the latest version: 2.79.5768.1082. Then, try to open your file again.

     

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    HI,

     

    You can killed on the task manager and update power BI

     

    I used to have the same problem but I did it in this way and was working for me.

     

    Let me know if this helps 

     

    If this helps please mark as solution 

     

    Best regards,

    Alin Oprita