Forum Discussion
Helper IPower BI Desktop not working after update
Hello,
I don't know if this is only me, but after the March update, I cannot use Power BI Desktop anymore. The empty file just does not load and I will get error message that cannot connect to the model. But I dont have model. I cannot access to the settings also. It just keeps loading something.
stiggrr87 lbendlin
Fix: Sign out completelyIf it’s auth-related:
- Open Power BI
- Sign out
- Close app
- Reopen → Sign in again
Fix : Repair / reinstall (clean)
- Uninstall Power BI Desktop
- Then reinstall from official site (not Microsoft Store)
If this does not work then open a support ticket in Microsoft platform, then you must have PBI Pro license.
https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .If this helps, ✓ Mark as Kudos | Mark as Solution| Help Others
3 Replies
stiggrr87Uninstall / ReInstall worked.
- lbendlin
Super User
If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues . 
Murtaza_Ghafoorstiggrr87 lbendlin
Fix: Sign out completelyIf it’s auth-related:
- Open Power BI
- Sign out
- Close app
- Reopen → Sign in again
Fix : Repair / reinstall (clean)
- Uninstall Power BI Desktop
- Then reinstall from official site (not Microsoft Store)
If this does not work then open a support ticket in Microsoft platform, then you must have PBI Pro license.
https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .If this helps, ✓ Mark as Kudos | Mark as Solution| Help Others
