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odedtole's avatar
odedtole
Icon for Microsoft Employee rankMicrosoft Employee
6 years ago
Solved

Power BI Desktop not opening

Hi,    I Have a new laptop and i download and installed the latest version of PBI for desktop but i can't open it. tried few time to re-install but still same error as below, any idea how to solve ...
Need Help
  • v-kelly-msft's avatar
    v-kelly-msft
    6 years ago

    Hi odedtole ,

     

    Try to downgrade your desktop version to the one released in Feb.

    Here is the link.

     

    Best Regards,
    Kelly
    Did I answer your question? Mark my post as a solution!
v-kelly-msft's avatar
v-kelly-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi odedtole ,

 

Try to downgrade your desktop version to the one released in Feb.

Here is the link.

 

Best Regards,
Kelly
Did I answer your question? Mark my post as a solution!
  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    v-kelly-msft Downgrade can't be solution. I tried to downgrade from March version to January without success. And one more time: April version is working under any other user on the same PC.

    I assume in my case Power BI stores some path to not accessible external resource and can't reach it. It happens even if I start only application without any workspace.

    I tried to find where Power BI stores some cache and tried to clean everything, but it didn't help... Maybe it keeps it in the registry.

    Also I tried to analise application dump, but it didn't help as well.

    • odedtole's avatar
      odedtole
      Icon for Microsoft Employee rankMicrosoft Employee
      6 years ago

      Try to remove completely and re-install the Feb version. it worked for me

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Feb version helped. Thank you!

  • HabibAdil's avatar
    HabibAdil
    Icon for Helper IV rankHelper IV
    6 years ago

    Hi v-kelly-msft This is 64 bits, please can you provide link for 32 bits? Thanks