Forum Discussion

odedtole's avatar
odedtole
Icon for Microsoft Employee rankMicrosoft Employee
6 years ago
Solved

Power BI Desktop not opening

Hi, 

 

I Have a new laptop and i download and installed the latest version of PBI for desktop but i can't open it. tried few time to re-install but still same error as below, any idea how to solve it? 

 

thanks. 

 

Feedback Type:
Frown (Error)

Error Message:
We weren't able to connect to the model.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
We weren't able to connect to the model.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

Need Help
  • v-kelly-msft's avatar
    v-kelly-msft
    6 years ago

    Hi odedtole ,

     

    Try to downgrade your desktop version to the one released in Feb.

    Here is the link.

     

    Best Regards,
    Kelly
    Did I answer your question? Mark my post as a solution!

8 Replies

  • v-kelly-msft's avatar
    v-kelly-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi odedtole ,

     

    Try to downgrade your desktop version to the one released in Feb.

    Here is the link.

     

    Best Regards,
    Kelly
    Did I answer your question? Mark my post as a solution!
    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      v-kelly-msft Downgrade can't be solution. I tried to downgrade from March version to January without success. And one more time: April version is working under any other user on the same PC.

      I assume in my case Power BI stores some path to not accessible external resource and can't reach it. It happens even if I start only application without any workspace.

      I tried to find where Power BI stores some cache and tried to clean everything, but it didn't help... Maybe it keeps it in the registry.

      Also I tried to analise application dump, but it didn't help as well.

      • odedtole's avatar
        odedtole
        Icon for Microsoft Employee rankMicrosoft Employee
        6 years ago

        Try to remove completely and re-install the Feb version. it worked for me

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Have the same issue 😞

    Feedback Type:
    Frown (Error)

    Timestamp:
    2020-04-03T14:58:14.6556526Z

    Local Time:
    2020-04-03T17:58:14.6556526+03:00

    Session ID:
    493e7a35-0af0-466b-aa78-a71bcb6fb723

    Release:
    March 2020

    Product Version:
    2.79.5768.1082 (20.03) (x64)

    Stack Trace:
    в Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
    в Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
    в Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
    в Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
    в Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

    OS Version:
    Microsoft Windows NT 10.0.18363.0 (x64 ru-RU)

     

    Can't resolve it during few days

  • icarvajal83's avatar
    icarvajal83
    New Member
    6 years ago

    Hello!

    I have the same problem, on a pc where it came normal functioning, but I opened a new session on the pc, and I work perfectly.

    As I do to make it work on the windows user where it is presenting the startup problem.

    Thank you!

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      You are right. I found it too (with another user it works). Power BI reinstallation, another version, PC clean-up, reboot, temporary files cleaning - nothing helps.