Forum Discussion
Power BI Desktop not Launching
Is there any warning or error message in the Event Viewer when launching the PBI Desktop? You can first clear the logs in Application and System, so that we can know which logs are generated after launch PBI Desktop.
Best Regards,
Herbert
After clearing no new error is being logged in the event log.
Below are the Error Details post Log Clear
Feedback Type:
Frown (Error)
Timestamp:
2016-10-10T21:18:17.3111652Z
Local Time:
2016-10-10T14:18:17.3111652-07:00
Product Version:
2.39.4526.362 (PBIDesktop) (x86)
Release:
September, 2016
IE Version:
11.0.9600.18449
OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)
CLR Version:
4.6.1 or later [Release Number = 394271]
Peak Working Set:
151 MB
Private Memory:
126 MB
Peak Virtual Memory:
650 MB
Error Message:
File contains corrupted data.
Stack Trace:
System.IO.FileFormatException: File contains corrupted data.
at MS.Internal.IO.Zip.ProgressiveCrcCalculatingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at MS.Internal.IO.Zip.ZipIOModeEnforcingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at Microsoft.Mashup.Storage.Local.ZipLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.CachingLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.SharedLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.XmlLocalStorageContext`1.TryGetPart(T& part)
at Microsoft.Mashup.Host.Document.Storage.Local.LocalStorageContext`1.Init()
at Microsoft.Mashup.Host.Document.Storage.Local.LocalUISettingsStorage.GetSettings()
at Microsoft.Mashup.Host.Document.Storage.TracingUISettingsStorage.GetSettings()
at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetWindowScaleSetting(String windowScaleLeftMetadataName, String windowScaleTopMetadataName, String windowScaleWidthMetadataName, String windowScaleHeightMetadataName, String windowScaleMaximizedMetadataName)
at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetMultiArtifactEditorWindowScale()
at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.CheckScreenVisibilityRule(WindowScale input)
at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.Scale()
at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ApplyScale()
at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ShowSplashScreen()
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(Object parameter)
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.GetSplashScreenWindow()
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(WindowsHost windowsHost, SplashScreenScaler scaler)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Nullable`1 errorCode, String requestId, Exception exception)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)
User ID:
9374ad57-c7dd-4303-b39a-50407ab1d4a0
Session ID:
db87ff49-b151-47af-8b6f-8da49845dc89
Telemetry Enabled:
True
When the you are uninstalling, are your certain to clear out the program files and app data files as well?
Please have a try if you haven’t done:
a. Uninstall the program.
b. Be certain to delete the Power BI Program Files.
c. Be certain to delete the app data files.
d. Download a new copy of Power BI Desktop from the site.
e. Install that copy and see if it works.
If you have questions about the app data files or the program files let me know.
Are you trying to open Power BI from that file that never fully saved? That could be the issue as well. Based on the error log it looks like they’re trying to open a corrupted file. Are you able to open Power BI from just the program menu and not from that file?Best Regards,
Herbert
Have you got this issue resolved? If issue still persists, I would like you to disable any antivirus that is on the computer and try launching the desktop then.
Best Regards,
Herbert
I installed the latest verion of Powerbidesktop yesterday. Today my powerbidesktop is not lounching.
No errors, no eventview logs.
appreciate input.
I have the similar issue. I installed the latest version of Powerbidesktop.msi yesterday.
Now my powerbidesktop is not launching. now errors.
Your input is greately appreciated.