Forum Discussion

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Power BI Desktop not Launching

Was happily using PowerBi just a bit ago, and then it froze, along with my computer, ended up doing a hard restart, and now Power BI won't launch.   Un-installed, reinstalled.  Tried the  PBIDesktop....
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Huh. I wonder if it has something to do with autorecover. What happens if you try to launch by opening a file instead?

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

I tried that pretty early on, and the same thing occured.  

 

Just double checked and it is still erroring.

  • v-haibl-msft's avatar
    v-haibl-msft
    Microsoft Employee
    9 years ago

    AndrewK

     

    Is there any warning or error message in the Event Viewer when launching the PBI Desktop? You can first clear the logs in Application and System, so that we can know which logs are generated after launch PBI Desktop.

     

     

    Best Regards,

    Herbert

    • AndrewK's avatar
      AndrewK
      Regular Visitor
      9 years ago

      After clearing no new error is being logged in the event log.

       

      Below are the Error Details post Log Clear

       

       

      Feedback Type:
      Frown (Error)

      Timestamp:
      2016-10-10T21:18:17.3111652Z

      Local Time:
      2016-10-10T14:18:17.3111652-07:00

      Product Version:
      2.39.4526.362 (PBIDesktop) (x86)

      Release:
      September, 2016

      IE Version:
      11.0.9600.18449

      OS Version:
      Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

      CLR Version:
      4.6.1 or later [Release Number = 394271]

      Peak Working Set:
      151 MB

      Private Memory:
      126 MB

      Peak Virtual Memory:
      650 MB

      Error Message:
      File contains corrupted data.

      Stack Trace:
      System.IO.FileFormatException: File contains corrupted data.
      at MS.Internal.IO.Zip.ProgressiveCrcCalculatingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
      at MS.Internal.IO.Zip.ZipIOModeEnforcingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
      at Microsoft.Mashup.Storage.Local.ZipLocalStorage.TryGetPart(String path, Byte[]& content)
      at Microsoft.Mashup.Host.Document.Storage.Local.CachingLocalStorage.TryGetPart(String path, Byte[]& content)
      at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.SharedLocalStorage.TryGetPart(String path, Byte[]& content)
      at Microsoft.Mashup.Host.Document.Storage.Local.XmlLocalStorageContext`1.TryGetPart(T& part)
      at Microsoft.Mashup.Host.Document.Storage.Local.LocalStorageContext`1.Init()
      at Microsoft.Mashup.Host.Document.Storage.Local.LocalUISettingsStorage.GetSettings()
      at Microsoft.Mashup.Host.Document.Storage.TracingUISettingsStorage.GetSettings()
      at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetWindowScaleSetting(String windowScaleLeftMetadataName, String windowScaleTopMetadataName, String windowScaleWidthMetadataName, String windowScaleHeightMetadataName, String windowScaleMaximizedMetadataName)
      at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetMultiArtifactEditorWindowScale()
      at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.CheckScreenVisibilityRule(WindowScale input)
      at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.Scale()
      at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ApplyScale()
      at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ShowSplashScreen()
      at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(Object parameter)
      --- End of stack trace from previous location where exception was thrown ---
      at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.GetSplashScreenWindow()
      at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(WindowsHost windowsHost, SplashScreenScaler scaler)
      at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
      at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

      Invocation Stack Trace:
      at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
      at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
      at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Nullable`1 errorCode, String requestId, Exception exception)
      at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
      at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
      at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
      at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
      at Microsoft.PowerBI.Client.Program.Main(String[] args)


      User ID:
      9374ad57-c7dd-4303-b39a-50407ab1d4a0

      Session ID:
      db87ff49-b151-47af-8b6f-8da49845dc89

      Telemetry Enabled:
      True

      • v-haibl-msft's avatar
        v-haibl-msft
        Microsoft Employee
        9 years ago

        AndrewK

         

        When the you are uninstalling, are your certain to clear out the program files and app data files as well?
        Please have a try if you haven’t done:
            a. Uninstall the program.
            b. Be certain to delete the Power BI Program Files.
            c. Be certain to delete the app data files.
            d. Download a new copy of Power BI Desktop from the site.
            e. Install that copy and see if it works.
        If you have questions about the app data files or the program files let me know.

        Are you trying to open Power BI from that file that never fully saved? That could be the issue as well. Based on the error log it looks like they’re trying to open a corrupted file. Are you able to open Power BI from just the program menu and not from that file?

         

        Best Regards,

        Herbert