Forum Discussion

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Power BI Desktop not Launching

Was happily using PowerBi just a bit ago, and then it froze, along with my computer, ended up doing a hard restart, and now Power BI won't launch.   Un-installed, reinstalled.  Tried the  PBIDesktop....
Anonymous's avatar
Anonymous
Not applicable
9 years ago

If you have a Power BI gateway installed on that computer, uninstall that when you uninstall Desktop.

 

Is this happening when you just try to launch Power BI Desktop on its own, or when you try to launch it by opening a specific file?

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Right now I only have Desktop installed, and this is happening when I launch the app itself.    The computer crashed during when I was trying to save a file, and this started upon reboot.   

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Huh. I wonder if it has something to do with autorecover. What happens if you try to launch by opening a file instead?

    • AndrewK's avatar
      AndrewK
      Regular Visitor
      9 years ago

      I tried that pretty early on, and the same thing occured.  

       

      Just double checked and it is still erroring.

      • v-haibl-msft's avatar
        v-haibl-msft
        Microsoft Employee
        9 years ago

        AndrewK

         

        Is there any warning or error message in the Event Viewer when launching the PBI Desktop? You can first clear the logs in Application and System, so that we can know which logs are generated after launch PBI Desktop.

         

         

        Best Regards,

        Herbert