Forum Discussion
Power BI Desktop not Launching
My computer meets the requirements, and I have uninstalled and reinstalled but the issue still persists.
If you have a Power BI gateway installed on that computer, uninstall that when you uninstall Desktop.
Is this happening when you just try to launch Power BI Desktop on its own, or when you try to launch it by opening a specific file?
Right now I only have Desktop installed, and this is happening when I launch the app itself. The computer crashed during when I was trying to save a file, and this started upon reboot.
Huh. I wonder if it has something to do with autorecover. What happens if you try to launch by opening a file instead?
Hi Andrew,
Did you find any solution to the problem?
I am having exactly same issue.
Same issue here, appears to be with the November 2016 release. Could we please get a download link for the October release until Microsoft figures this out?
Hey All,
I never did find a solution to this, I used the web version for a while, but then I had Windows updating issues on that computer that were pertsistant and unexplained, so the support team here just gave me a new computer so they could take their time (or a sledgehammer) to the old one.
Here is the solution from helpdesk support:
Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.
Uninstall Lavasoft Web Companion
Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:
a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
c.Restart the computer.
d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
