Forum Discussion

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Power BI Desktop not Launching

Was happily using PowerBi just a bit ago, and then it froze, along with my computer, ended up doing a hard restart, and now Power BI won't launch.   Un-installed, reinstalled.  Tried the  PBIDesktop....
v-haibl-msft's avatar
v-haibl-msft
Microsoft Employee
9 years ago

AndrewK

 

Please uninstall PBI Desktop from your computer completely and take a look at this document. There are several minimum requirements listed in it. Please make sure that your computer meets those requirements. Then download the latest version and try to install.

 

Best Regards,

Herbert

  • AndrewK's avatar
    AndrewK
    Regular Visitor
    9 years ago

    My computer meets the requirements, and I have uninstalled and reinstalled but the issue still persists.

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      If you have a Power BI gateway installed on that computer, uninstall that when you uninstall Desktop.

       

      Is this happening when you just try to launch Power BI Desktop on its own, or when you try to launch it by opening a specific file?

      • AndrewK's avatar
        AndrewK
        Regular Visitor
        9 years ago

        Right now I only have Desktop installed, and this is happening when I launch the app itself.    The computer crashed during when I was trying to save a file, and this started upon reboot.   

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi Andrew,

       

      Did you find any solution to the problem?

      I am having exactly same issue.

      • djstay's avatar
        djstay
        Frequent Visitor
        9 years ago

        Same issue here, appears to be with the November 2016 release.  Could we please get a download link for the October release until Microsoft figures this out?