Forum Discussion

Regular Visitor

10 years ago

Power BI Desktop not Launching

Hi guys, I have just dowloaded and installed the latest version of Power BI Desktop on Windows 7 Ultimate platform. When I click the Power BI Desktop icon to start the application a splash screen...

Regular Visitor

10 years ago

hi,

I'm having the same problem and recieving the same error message. Did you find a fix? I have tried uninstalls, re-installs, delete app data. Nothing seems to work. Power BI Desktop no longer runs on my laptop.

Thanks

Stephen

Regular Visitor

10 years ago

Install windows 8 or 10 then you install power bi x64

Stedo
Regular Visitor
10 years ago
hi,

The requirements for the application state that is should be compatible with Windows 7. Our environment has certain security requirements and an upgrade of OS is not really an option since it would cost a lot of time. Are we saying that this problem is a Windows 7 problem??

Thanks
Stephen
- NH
  Advocate II
  9 years ago
  Has anyone found the resolution to this issue. I'm seeing the same issue with Windows 10 x64 and latest Power Bi desktop x64.
  - gsalas
    Advocate II
    9 years ago
    Try this solution from Microsoft helpdesk:
    
    Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.
    
    Uninstall Lavasoft Web Companion
    http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-adaware-web-companion
    
    Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:
    a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
    b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
    c.Restart the computer.
    d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll