Forum Discussion

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Power BI Desktop not Launching

Was happily using PowerBi just a bit ago, and then it froze, along with my computer, ended up doing a hard restart, and now Power BI won't launch.   Un-installed, reinstalled.  Tried the  PBIDesktop....
v-haibl-msft's avatar
v-haibl-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

AndrewK

 

When the you are uninstalling, are your certain to clear out the program files and app data files as well?
Please have a try if you haven’t done:
    a. Uninstall the program.
    b. Be certain to delete the Power BI Program Files.
    c. Be certain to delete the app data files.
    d. Download a new copy of Power BI Desktop from the site.
    e. Install that copy and see if it works.
If you have questions about the app data files or the program files let me know.

Are you trying to open Power BI from that file that never fully saved? That could be the issue as well. Based on the error log it looks like they’re trying to open a corrupted file. Are you able to open Power BI from just the program menu and not from that file?

 

Best Regards,

Herbert

Anonymous's avatar
Anonymous
Not applicable
9 years ago

I installed the latest verion of Powerbidesktop yesterday. Today my powerbidesktop is not lounching.

No errors, no eventview logs.

appreciate input.