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RGTTech's avatar
RGTTech
Regular Visitor
10 years ago

Power BI Desktop not Launching

Hi guys,   I have just dowloaded and installed the latest version of Power BI Desktop on Windows 7 Ultimate platform. When I click the Power BI Desktop icon to start the application a splash screen...
Need Help
NH's avatar
NH
Icon for Advocate II rankAdvocate II
9 years ago

Has anyone found the resolution to this issue. I'm seeing the same issue with Windows 10 x64 and latest Power Bi desktop x64.

 

gsalas's avatar
gsalas
Icon for Advocate II rankAdvocate II
9 years ago

Try this solution from Microsoft helpdesk:

 

Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.

 

Uninstall Lavasoft Web Companion

http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-adaware-web-companion

 

Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:

a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

c.Restart the computer.

d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll  and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Thank you, it really helps!