Forum Discussion

AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Power BI Desktop not Launching

Was happily using PowerBi just a bit ago, and then it froze, along with my computer, ended up doing a hard restart, and now Power BI won't launch.   Un-installed, reinstalled.  Tried the  PBIDesktop....
AndrewK's avatar
AndrewK
Regular Visitor
9 years ago

Hey All, 

 

I never did find a solution to this, I used the web version for a while, but then I had Windows updating issues on that computer that were pertsistant and unexplained, so the support team here just gave me a new computer so they could take their time (or a sledgehammer) to the old one.

gsalas's avatar
gsalas
Advocate II
9 years ago

Here is the solution from helpdesk support:

 

Please check whether you have any Ad-Aware Web Companion installed. If yes, please follow the instruction on the link below, then reboot and installed and launch the desktop again.

 

Uninstall Lavasoft Web Companion

http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-adaware-web-companion

 

Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:

a.Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."

b.Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.

c.Restart the computer.

d.Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll  and C:\WINDOWS\SysWOW64\LavasoftTcpService.dll