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I am trying to use the desktop client from our corporate environment but the login process fails with no easy to understand error. I enabled the trace log and have attached it below:
DataMashup.Trace Information: 24579 : {"Start":"2017-11-01T09:38:55.0600949+10:00","Action":"PBI.TraceMessage","Message":"{\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\",\"TraceMessage\":\"{\\\"n\\\":\\\"PBI.AS.ExecutionStatistics\\\",\\\"u\\\":1,\\\"i\\\":\\\"b81bca69-a1fe-4543-b456-9f1f1c1af5eb\\\",\\\"t\\\":\\\"2017-10-31T23:38:54.1922188Z\\\",\\\"p\\\":{\\\"Summary\\\":\\\"Execution stats: time(Req-Start-UTC)=23:38:54.184, time(Req-Execute-UTC)=23:38:54.184, time(Req-Dispatch-UTC)=23:38:54.184, val(Req-ParsingThreadpoolType)=2, sum(Req-ParsingTasks)=1, sum(Req-ParsingQueueWaitingThreads)=4, sum(Req-ParsingQueueBusyThreads)=0, sum(Req-ParsingTime-ms)=2, sum(Req-ParsingWait-ms)=0, sum(Req-TCPRawBytes)=888, time(Req-TCPRequestStart-UTC)=23:38:54.184, sum(Req-HeapAllocated-kB)=26, sum(Req-HeapReallocated-kB)=38, sum(Req-HeapReallocs)=1609, sum(Req-HeapReleased-kB)=34, last(Req-DiscoverType)=31, sum(Req-Duration-ms)=0, time(Req-ParseReqStart-UTC)=23:38:54.184, time(Req-ParseReqLoadEnd-UTC)=23:38:54.184, time(Req-ParseReqUTCLEnd-UTC)=23:38:54.184, time(Req-ParseReqEnd-UTC)=23:38:54.184, last(Req-Priority)=2, time(Req-Done-UTC)=23:38:54.184,\\\",\\\"RequestID\\\":\\\"b81bca69-a1fe-4543-b456-9f1f1c1af5eb\\\",\\\"ActivityID\\\":\\\"3b141baf-7259-4e6b-b511-60707b3287c8\\\",\\\"ActivityType\\\":\\\"TPWM\\\",\\\"ClientActivityID\\\":\\\"b81bca69-a1fe-4543-b456-9f1f1c1af5eb\\\"}}\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":37,"Duration":"-10:00:00.0515036"} DataMashup.Trace Information: 24579 : {"Start":"2017-11-01T09:38:55.0600949+10:00","Action":"PBI.TraceMessage","Message":"{\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\",\"TraceMessage\":\"{\\\"n\\\":\\\"PBI.AS.ExecutionStatistics\\\",\\\"u\\\":1,\\\"i\\\":\\\"d1de827d-6a24-4590-9afa-448e85ce847d\\\",\\\"t\\\":\\\"2017-10-31T23:38:54.2189357Z\\\",\\\"p\\\":{\\\"Summary\\\":\\\"Execution stats: time(Req-Start-UTC)=23:38:54.199, time(Req-Execute-UTC)=23:38:54.199, time(Req-Dispatch-UTC)=23:38:54.199, val(Req-ParsingThreadpoolType)=2, sum(Req-ParsingTasks)=1, sum(Req-ParsingQueueWaitingThreads)=4, sum(Req-ParsingQueueBusyThreads)=0, sum(Req-ParsingTime-ms)=0, sum(Req-ParsingWait-ms)=0, val(Req-TransitionThreadpool)=3, time(Req-TransitionThreadpoolStart-UTC)=23:38:54.199, time(Req-TransitionThreadpoolEnd-UTC)=23:38:54.199, sum(Req-QueryTasks)=1, sum(Req-QueryQueueWaitingThreads)=1, sum(Req-QueryQueueBusyThreads)=0, sum(Req-QueryTime-ms)=15, sum(Req-QueryWait-ms)=0, sum(Req-TCPRawBytes)=966, time(Req-TCPRequestStart-UTC)=23:38:54.199, sum(Stg-AccessHierarchiesRequests)=9, max(Stg-StringStoreLen)=7, max(Stg-StringStorePages)=1, max(Stg-StringStoreSize-kB)=0, sum(Req-HeapAllocated-kB)=39, sum(Req-HeapReallocated-kB)=0, sum(Req-HeapReallocs)=1, sum(Req-HeapReleased-kB)=18, sum(Req-ModelsPreparedForImbi)=3, sum(Req-TablesMapped)=5, sum(Req-ColumnsMapped)=29, sum(Req-HierarciesMapped)=29, sum(Req-RelationshipsMapped)=0, last(Req-DiscoverType)=67, sum(Stg-TMIOBarriersWaited)=1, sum(Req-TxnLockRequested)=2, time(Req-Commit-UTC)=23:38:54.215, sum(Req-Duration-ms)=16, sum(Req-CommitP2ActiveDataSrcDuration-ms)=0, sum(Req-CommitP2UnlockAndEndTrans-ms)=0, time(Req-ParseReqStart-UTC)=23:38:54.199, time(Req-ParseReqLoadEnd-UTC)=23:38:54.199, time(Req-ParseReqUTCLEnd-UTC)=23:38:54.199, time(Req-ParseReqEnd-UTC)=23:38:54.199, last(Req-Priority)=2, sum(Req-TMMetadataLoadDuration-ms)=0, time(Req-Done-UTC)=23:38:54.215,\\\",\\\"RequestID\\\":\\\"279ef26b-22da-4ac3-83ab-0d6363719270\\\",\\\"ActivityID\\\":\\\"cf88402d-4ff6-4e65-89f2-03dd627131c0\\\",\\\"ActivityType\\\":\\\"TPWM\\\",\\\"ClientActivityID\\\":\\\"d1de827d-6a24-4590-9afa-448e85ce847d\\\"}}\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":31,"Duration":"-10:00:00.0514724"} DataMashup.Trace Warning: 24579 : {"Start":"2017-10-31T23:38:57.7533642Z","Action":"PBI.PQ.OpenEnterEmailDialog","Message":"{\"entryPoint\":\"EditorRibbonLabelPowerBISignIn\",\"actionId\":\"OpenEnterEmailDialog\",\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"29d1ad87-255f-41b0-986b-60df31d5466a","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"-00:00:00.0517230"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:38:53.9480000Z","Action":"PBI.Data.GetConceptualSchema","Message":"{\"parentId\":\"c9c63581-73f6-6d5e-ef26-f440b362ef2e\",\"activityName\":\"PBI.Dashboard.RootSession\",\"activityId\":\"c9c63581-73f6-6d5e-ef26-f440b362ef2e\",\"endPoint\":\"\",\"clientAndServerRequestIdMatch\":\"true\",\"responseRequestId\":\"\",\"requestId\":\"\",\"end\":\"2017-10-31T23:38:54.347Z\",\"duration\":\"200 - 500ms\",\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"3b356529-ae39-779e-8044-bf9e1faeaac8","Process":"PBIDesktop","Pid":16252,"Tid":14,"Duration":"00:00:20.7225652"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2546751Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0000201"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2546480Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["FileHistory",191],["SSRSFileHistory",2],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","696"],["QueriesEditorWindowScale_Top","-958"],["QueriesEditorWindowScale_Width","1496"],["QueriesEditorWindowScale_Height","866"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",326],["MultiArtifactEditorWindowScale_Left","200"],["MultiArtifactEditorWindowScale_Top","-1067"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",2],["ShowStartPageForDataInsightsSummit2016","0"],["showStartPage","1"],["LastKnownPBICloudConfig",4],["ViewFormulaWindowScale_Left","932"],["ViewFormulaWindowScale_Top","-858"],["ViewFormulaWindowScale_Width","1024"],["ViewFormulaWindowScale_Height","666"],["ViewFormulaWindowScale_Maximized","0"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","0"]],"ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0004060"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2551049Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0000152"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2550910Z","Action":"UISettingsStorage/GetSettings","MetadataSet":[["FileHistory",191],["SSRSFileHistory",2],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","696"],["QueriesEditorWindowScale_Top","-958"],["QueriesEditorWindowScale_Width","1496"],["QueriesEditorWindowScale_Height","866"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",326],["MultiArtifactEditorWindowScale_Left","200"],["MultiArtifactEditorWindowScale_Top","-1067"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",2],["ShowStartPageForDataInsightsSummit2016","0"],["showStartPage","1"],["LastKnownPBICloudConfig",4],["ViewFormulaWindowScale_Left","932"],["ViewFormulaWindowScale_Top","-858"],["ViewFormulaWindowScale_Width","1024"],["ViewFormulaWindowScale_Height","666"],["ViewFormulaWindowScale_Maximized","0"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","0"]],"ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0002118"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2553640Z","Action":"SharedLocalStorageAccessor/AcquireMutex","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0000148"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2557043Z","Action":"SharedLocalStorageAccessor/WriteTempFile","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0011939"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2569417Z","Action":"SharedLocalStorageAccessor/CopyTempFileToActualFile","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0061409"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2631130Z","Action":"SharedLocalStorageAccessor/DeleteTempFile","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0003296"} DataMashup.Trace Information: 24579 : {"Start":"2017-10-31T23:39:28.2553233Z","Action":"UISettingsStorage/SetSettings","MetadataSet":[["FileHistory",191],["SSRSFileHistory",2],["DisplayCommandBar","0"],["EditorTaskPaneWidth","266"],["QueriesEditorWindowScale_Left","696"],["QueriesEditorWindowScale_Top","-958"],["QueriesEditorWindowScale_Width","1496"],["QueriesEditorWindowScale_Height","866"],["QueriesEditorWindowScale_Maximized","0"],["multiArtifactQueriesEditorRibbonQat",326],["MultiArtifactEditorWindowScale_Left","200"],["MultiArtifactEditorWindowScale_Top","-1067"],["MultiArtifactEditorWindowScale_Width","1166"],["MultiArtifactEditorWindowScale_Height","528"],["MultiArtifactEditorWindowScale_Maximized","1"],["multiArtifactEditorRibbonQat",442],["FormulaBuilderHistory",2],["ShowStartPageForDataInsightsSummit2016","0"],["showStartPage","1"],["LastKnownPBICloudConfig",4],["ViewFormulaWindowScale_Left","932"],["ViewFormulaWindowScale_Top","-858"],["ViewFormulaWindowScale_Width","1024"],["ViewFormulaWindowScale_Height","666"],["ViewFormulaWindowScale_Maximized","0"],["MaxCacheSize","4294967296"],["DisplayFormulaBar","0"],["UseFixedWidthFont","0"],["AlwaysAllowParameterization","0"],["ShowImportCustomVisualSecurityWarningDialog","1"],["DisableNativeDbQueries","0"],["WebPreviewWarningLevel","1"],["DisableUpdateNotification","0"]],"ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:00.0082199"} DataMashup.Trace Warning: 24579 : {"Start":"2017-10-31T23:39:00.9296818Z","Action":"PBI.PQ.CloudDiscovery","Message":"{\"backendUrl\":\"https://api.powerbi.com/\",\"activityId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"requestId\":\"9706d40d-de38-4176-ab10-9888330bf6e7\",\"message\":\"Exception of type \\u0027Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException\\u0027 was thrown.\",\"httpStatusCode\":\"0\",\"exceptionType\":\"Microsoft.PowerBI.Client.Windows.Services.PowerBIWebException\",\"errorCode\":\"\",\"errorDetails\":\"\",\"parentId\":\"b7e921b1-fc36-451b-a809-3398395b6501\",\"isError\":\"True\",\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"347867a5-e2f2-4943-b578-0dca76c33535","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"00:00:27.3340248"} DataMashup.Trace Warning: 24579 : {"Start":"2017-10-31T23:39:28.3214207Z","Action":"PBI.PQ.SignIn","Message":"{\"entryPoint\":\"EditorRibbonLabelPowerBISignIn\",\"message\":\"UnexpectedError\",\"activeView\":\"Reports\",\"actionId\":\"SignIn\",\"parentId\":\"b7e921b1-fc36-451b-a809-3398395b6501\",\"isError\":\"True\",\"sessionId\":\"c7f431dd-da4f-4b64-adae-bcf870c5335d\",\"deviceId\":\"85c73080\",\"userId\":\"4ae25406-cd8f-489f-855a-d31b1e9232d7\",\"isInternal\":\"False\",\"authenticatedUserId\":\"Unknown\"}","ProductVersion":"2.50.4859.782 (PBIDesktop)","ActivityId":"a4f3f3bb-4b2d-4c80-b387-4c3084ea4e36","Process":"PBIDesktop","Pid":16252,"Tid":1,"Duration":"-00:00:00.0533319"} DataMashup.Trace Warning: 24579 : {"Start":"2017-10-31T23:39:28.3214207Z","Action":"PBI.PQ.UserProfileMenu","Message":"{\"activeView\":\"Reports\",\"actionId\":\"EditorRibbonLabelPowerBISignIn\",\"parentId\":\"b7e921b1-fc36-451b-a809-3398395b6501\",\"i
Hi @nogi,
The best way is using fiddler tool to monitor and detect which url in login process that was blocked by your network policy.