Power BI Desktop can't load data on my computer

[drmahlelebe]

Power BI on my computer can't load data of any type(files, databases, online APIs). After Get Data and selecting a source, I can only go as far as "Loading data to model..." This is where it takes hours and never even once, went past this stage.

Please help diagnose and resolve this issue.

[mlsx4]

Hi @drmahlelebe 

Check for updates both in Power BI and Windows, try to reinstall power bi, WebView2...

You can also take a look at some solutions: https://community.fabric.microsoft.com/t5/Desktop/Power-BI-Hangs-on-Loading-Data-to-Model/m-p/283206...

https://community.fabric.microsoft.com/t5/Desktop/Stuck-at-loading-data-to-model-for-mySQL/m-p/20931...

https://community.fabric.microsoft.com/t5/Desktop/PBI-Desktop-stuck-forever-on-Loading-data-to-model...

If not, contact with power bi support

[Idrissshatila]

Hello @drmahlelebe ,

try contacting the power bi support directly through this link https://support.powerbi.com

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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