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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Power BI Desktop Won't Start - Event ID 1000, Faulting Module sysfer.dll & ntdll.dll

This issue has been driving me nuts. Starting a couple of weeks ago, after opening PBI a couple of times it suddenly stops being able to open. I have to uninstall/reinstall the app. I'm using the las...
  • parry2k's avatar
    6 years ago

    Anonymous does it work on other machines in your org since they probably all have Symantec running? Can you test it on another machine?

     

  • Anonymous's avatar
    Anonymous
    6 years ago

    I should have thought of doing that. I'm in my own little group and didn't think about the fact that there are hundreds of others out there at my org! 🙂

     

    For what it's worth, here's the fix they found:

     

    -Run CMD as admin  

    -Do a gpupdate/force to update all group policy’s  

    -Uninstall Power BI Desktop

    - Delete the Power BI desktop folder under user profile C:\Program Files\Microsoft Power BI Desktop\ 

    -Download and installed power BI 64bit for desktops from below link 

    https://www.microsoft.com/en-us/download/details.aspx?id=58494 

    - Edit the application properties to run as an administrator  (Right click icon, properties, compatibility tab)

    -Reboot the system then test power BI.