Power BI Desktop WAM error

[jpBlue]

Hello everyone...

Im new in this forum so pls bear with me.

Does anyone experienced this kind of error when logging in their account? I tried entering my outlook with gmail as primary email but still can't login.

WAM Error 2156265475

I need help pls 😥

[v-yueyunzh-msft]

Hi , @jpBlue 

According to your description, when you login in , you encounter the error code "Internal Error Code: 557973634".

As searched , i found the same error code cases , the link is here :
Unable to login to my account in the Power BI Desk... - Page 2 - Microsoft Fabric Community

You can see the 10st and 14st word in this case.

10st:I was having the same issue. I opened Word and signed in there. When I opened Power Bi and clicked Sign In I entered the email, like I had been doing before when getting the problem, and when it came to that popup to choose the account associated with the email I saw two options this time, I clicked on the one that said Work or School Account under the email and it logged me in! 

14st:For me solution was to rollback to April 2023 version.

Here is the download linkage:
Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[jpBlue]

Hello! I tried the first option, i logged in in excel using my 365 account but still error shows. I will try to install the April 2023 version if it still persist...

[jpBlue]

@v-yueyunzh-msft hi, I already installed the April 2023 version and it seemed to work. My only problem now is that, i do have a 365 subscription but my gmail email is the primary use in Account aliases. Now, whenever I login it says:

 You can't sign in here with a personal account. Use your work or school account instead.

Is my email not enough? Pls anyone to 😥 help 

Here's my 365 primary email

#PowerBI

[v-yueyunzh-msft · Accepted solution]

Hi, @jpBlue 

Thanks for your quick response!

Yes, you need to have either work or school email address to sign up Power BI. Where you cannot sign up using email address provided consumer email service or telecommunication providers such as outlook.com, Hotmail.com, gmail.com and others.

For more information, you can refer to :
Sign up or purchase the Power BI service as an individual - Power BI | Microsoft Learn

powerbi-docs/powerbi-docs/fundamentals/service-self-service-signup-for-power-bi.md at main · Microso...

At the same time, for some of your subscription issues, you can also open a support ticket in the Billing of the M365 you purchased for pre-sale consultation.

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[jpBlue]

@v-yueyunzh-msft  thanks for the help 👍 ..... hopefully Power BI latest updates will fix that WAM error soon 🤞