Power BI Desktop | System Cannot Find Specified File | Exception from HResult: 0x800700002

[NKData]

Unable to open Power BI Desktop. 

• Have uninstalled it & reinstalled it. Did not fix
• Keep getting the error message: System Cannot Find Specified File | Exception from HResult: 0x800700002
• Full error details below

Please help! 

Feedback Type:
Frown (Error)

Timestamp:
2024-08-08T14:41:10.3451226Z

Local Time:
2024-08-08T10:41:10.3451226-04:00

Session ID:
5a0d1bff-6474-432c-b9c1-9bddb8f1c140

Release:
July 2024

Product Version:
2.131.1203.0 (24.07) (x64)

Stack Trace:
System.IO.FileNotFoundException
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Web.WebView2.Core.CoreWebView2Environment.<CreateCoreWebView2ControllerAsync>d__98.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.Web.WebView2.WinForms.WebView2.<InitCoreWebView2Async>d__25.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.<Initialize>d__78.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.<ChainAfterInit>d__101.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c.<WaitOnUIThreadForTaskCompletion>b__15_0(Task t)
at System.Threading.Tasks.ContinuationResultTaskFromTask`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_0.<RunApplicationLegacy>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.131.1203.0","ModuleName":"Microsoft.Web.WebView2.Core.dll","Component":"Microsoft.Web.WebView2.Core.CoreWebView2Environment+<CreateCoreWebView2ControllerAsync>d__98","Error":"System.IO.FileNotFoundException","MethodDef":"MoveNext","ErrorOffset":"225","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
69.5 GB

Private Memory:
238 MB

Peak Working Set:
343 MB

IE Version:
11.1.22621.0

User ID:
aadd4ec5-d811-4d89-ac55-812cf597f65e

Telemetry Enabled:
True

DPI Scale:
125%

Supported Services:
Power BI

[Anonymous]

Hi @NKData ,

First of all, thank you Greg_Deckler  for the quick reply. Did the reply help you solve your problem? If so, please mark it as a solution. If not, you can try the following:

(1)Uninstall the Microsoft Store version of Power BI and install the single installer from the Microsoft Power BI page:

Downloads | Microsoft Power BI

Additionally, try running Power BI Desktop as an administrator.

(2)Clear Power BI Cache.

Close Power BI Desktop. -> Navigate to `C:\Users\[Your Username]\Microsoft\Power BI Desktop\`. - >Delete all files within this folder. - >Try opening Power BI again.

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

[Greg_Deckler]

@NKData Perhaps an issue with WebView2 installation? How to check for(and install) WebView2 – Knowledge Base (templafy.com)

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".