Power BI Desktop RS error - can't login into PBI Service

[southwood]

We now have several users having an authentication issue just with Power BI Desktop RS (no issue with standard Power BI Desktop).

When they try to sign-in, they enter their organization email address, click "Continue", but nothing happens and they don't see the pop-up Microsoft accounts panel.

Most of the other users are fine with both apps.

This is the partial output of the trace log:

DataMashup.Trace Information: 24579 : {"Start":"2023-08-10T19:07:09.1743393Z","Action":"PBI.MsalLog","Message":"Warning: False MSAL 4.51.0.0 MSAL.Desktop 4.8 or later Windows 10 Enterprise [2023-08-10 19:07:09Z] [MSAL:0002]\tWARNING\tTryReadUniversalStorage:641\tAttempted to read cache with a non-normalized realm, access token and ID token reads will fail","ProductVersion":"2.117.984.0 (23.05)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":26688,"Tid":29,"Duration":"00:00:00.0000257"}

[Idrissshatila]

Hello @southwood ,

Check if this solution helps https://community.fabric.microsoft.com/t5/Report-Server/Authentication-PBI-RS-Desktop/m-p/1893604

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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