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Johann_32's avatar
Johann_32
Advocate II
3 years ago
Solved

Power BI Desktop - Adding visual from Store causes infinite loading

Hello,

 

we have the case on one specific client, that downloading a new visual from the Store causes an infinite loading screen.

It doesnt matter which visual it is and also, it happens when we try this with a empty report that is not even connected to any datasource.

 

I wasnt able to find any similar case, so I hope anybody had that problem already.

Any ideas how to fix it?

 

The version used is the October 2022 one.

 

Thank you!

Need Help
  • cheezter88's avatar
    cheezter88
    3 years ago

    I was having the exact same issue while trying to download visuals. Some visuals on the marketplace I could load their page and download and add them to my report. More visuals than not, though, would not load no matter how long I waited (went to lunch ~30 minutes). We have an "admin" account for power bi as well as our individual accounts, while having these issues I was logged in to this admin account. After logging in to my individual work account everything is working as expected. Not sure if this helps but wanted to share as I have been trying to resolve this issue all week!

2 Replies

  • cheezter88's avatar
    cheezter88
    Frequent Visitor
    3 years ago

    I was having the exact same issue while trying to download visuals. Some visuals on the marketplace I could load their page and download and add them to my report. More visuals than not, though, would not load no matter how long I waited (went to lunch ~30 minutes). We have an "admin" account for power bi as well as our individual accounts, while having these issues I was logged in to this admin account. After logging in to my individual work account everything is working as expected. Not sure if this helps but wanted to share as I have been trying to resolve this issue all week!