Forum Discussion

Johann_32's avatar
Johann_32
Advocate II
3 years ago
Solved

Power BI Desktop - Adding visual from Store causes infinite loading

Hello,   we have the case on one specific client, that downloading a new visual from the Store causes an infinite loading screen. It doesnt matter which visual it is and also, it happens when we t...
Need Help
  • cheezter88's avatar
    cheezter88
    3 years ago

    I was having the exact same issue while trying to download visuals. Some visuals on the marketplace I could load their page and download and add them to my report. More visuals than not, though, would not load no matter how long I waited (went to lunch ~30 minutes). We have an "admin" account for power bi as well as our individual accounts, while having these issues I was logged in to this admin account. After logging in to my individual work account everything is working as expected. Not sure if this helps but wanted to share as I have been trying to resolve this issue all week!

cheezter88's avatar
cheezter88
Frequent Visitor
3 years ago

I was having the exact same issue while trying to download visuals. Some visuals on the marketplace I could load their page and download and add them to my report. More visuals than not, though, would not load no matter how long I waited (went to lunch ~30 minutes). We have an "admin" account for power bi as well as our individual accounts, while having these issues I was logged in to this admin account. After logging in to my individual work account everything is working as expected. Not sure if this helps but wanted to share as I have been trying to resolve this issue all week!