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Hayleysea's avatar
Hayleysea
Icon for Resolver II rankResolver II
6 years ago

Power BI App on iPad error

When scrolling on one of the pages in a published app on iPad, the user gets this error 'something went wrong. Your device may not have enough memory to load this report. Contact the report owner abo...
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Anonymous's avatar
Anonymous
Not applicable
6 years ago

HI Hayleysea 

Reload the page

Usually, you can reload the page to fix the error.

If that didn't work...

Step 1: Check your internet connection

  1. Make sure your iPhone or iPad is connected to Wi-Fi or mobile data.
  2. Try to reload the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your iPhone or iPad, open the Chrome app 
  2. Tap More --> New Incognito Tab 
  3. In the Incognito tab, try to reload the page. If it loads, clear your cache and cookies.

Clear your cache and cookies

  1. Tap More --> Settings 
  2. Tap Privacy  --> Clear browsing data.
  3. Select Cookies, site data and Cached images and files. Deselect the other types of data.
  4. Tap Clear browsing data --> Clear browsing data.
  5. Tap Done. 
  6. Try to reload the tab with the error.

Step 3: Close other tabs or apps

Your device may have run out of memory, and can't load the site while also running your apps.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps that are running, and pause any app or file downloads.
  2. Try to reload the tab with the error

If it is still not working restart your Ipad

and the last step will be to reinstall teh browser.