Power BI Account Blocked

Hi Anand_Singh87,

 In this secnario you can reach out to your organization IT administrator who is responsible to manage this tnings. You can directly reach out to him and send the error details you are seeing in the power bi. Your internal IT department controls all backend access, licenses, and security blocks through the Microsoft 365 Admin Center

reaching customer support doesn't help much in this as Microsoft cannot unblock organization accounts directly for individual users. Because this is a work account.

Hope this helps, please consider as an accepted solution if helps or give some kudos.

Hi,

Thank you for your help.

The main problem is that I am the admin and owner of this domain, but when I try to log in to the Admin Center account, it shows that the account is blocked. In this case, what can I do to resolve the issue?

I also tried to change the password for the email ID. First, it asks for an OTP sent to the email, and I do receive and enter the OTP successfully. However, after that, it asks me to approve a notification in the Microsoft Authenticator app.

The problem is that I am not using the Authenticator app. I tried installing and using it for login, but the same process keeps repeating — OTP verification followed by an Authenticator notification request. It has become a loop, and I am stuck without any way to access the account.

Please help me understand how I can recover or unblock the account.

Thank you.

Hi Anand_Singh87,

Thanks for the reply, Can you conform if this issue is with the Power BI only or other D365 applications also?
As you are the admin and domain owner of the account, but not able to fix the issue. You can raise the support ticket to microsoft and explain the steps you performed they can assist you with the next steps.

You can use D365 Admin center to register the complaint additionally with the fabric/power bi.
https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-administration
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

Hi,
I only use Power BI, not other things.
Yes, I am an admin, and I am the domain owner, but not able to fix the issue.
That's the issue, I am not able to login then how can I create a support ticket

Hello Anand_Singh87,
Sorry for the inconviced cause. If you’re currently unable to raise a support request yourself, Please consider reaching out to a colleague or your IT administrator within your organization to kindly assist in creating a support ticket on your behalf.

Thank you.

Hello Anand_Singh87,
Hope you are doing well. We wanted to follow up and check whether you were able to raise a support ticket with the help of another administrator within your organization.

If your issue has been resolved through Microsoft Support, we would greatly appreciate it if you could share the resolution or any insights here, as this may help other community members facing similar issues. If you are still experiencing the problem, please let us know the current status, and we will do our best to assist further.

Thank you.

Hi,
Thank you for your message I raised support  ticket to microsoft customer support for help, because I am the administrator of this domain, and administrator account got block.

Hello Anand_Singh87,
Thank you for the update.

We would like to follow up and check whether your issue has been resolved after working with Microsoft Support. If the issue has been resolved, we would greatly appreciate it if you could share the resolution or any insights from Microsoft Support, as this may help other community members facing similar issues.

Hi,
Issue solved by customer support. Now everything is working fine.
Thank you for your support