Forum Discussion
Power BI 64 bit Application Error 0xc0000005
I have a Lenovo P51, 32GB, Windows 10 Entrepise Edition installed with the most recent version of Power BI Desktop (x64) version 2.60.5169.4101.
When i try to launch it I get the error
application cannot start correctly "0xc0000005".
I have tried the following:
1. Disabling my Kaspersky Anti-Virus, Uninstalled and Re-installed Power BI -> did not work
2. Upgraded my Windows 10 from version 1607 to to the latest version 1803 -> did not work
3. Updated my DirectX -> did not work
4. Started my computer in Safe Mode and launched Power BI -> worked !
5. Performed a Clean Boot -> did not work
5. Started my computer in Low Resolution Mode -> did not work
Is there a solution to this problem.
Ndegwa
Hi v-yulgu-msft,
I solved the problem yesterday by uninstalling my Kaspersky Anti-Virus and Triton Web-Sense. I have just re-installed Kaspersky and my 64bit Power BI now launches without an error. Not sure if it is the version of Kaspersky version that had a problem or if it's Web-sense
{But yes, 32-bit version of Power BI desktop was working without a problem. Thanks!}
Regards,
Ndegwa
2 Replies
v-yulgu-msftMicrosoft Employee
Hi ndegwakg,
Per my research, it looks like a problem more related to Windows 10 System rather than Power BI itself. Would you please try Power BI Desktop 32 bit version to see if it works?
Regards,
Yuliana Gu
Hi v-yulgu-msft,
I solved the problem yesterday by uninstalling my Kaspersky Anti-Virus and Triton Web-Sense. I have just re-installed Kaspersky and my 64bit Power BI now launches without an error. Not sure if it is the version of Kaspersky version that had a problem or if it's Web-sense
{But yes, 32-bit version of Power BI desktop was working without a problem. Thanks!}
Regards,
Ndegwa