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ndegwakg's avatar
ndegwakg
New Member
8 years ago
Solved

Power BI 64 bit Application Error 0xc0000005

I have a Lenovo P51, 32GB, Windows 10 Entrepise Edition installed with the most recent version of Power BI Desktop (x64) version 2.60.5169.4101.   When i try to launch it I get the error applicati...
  • ndegwakg's avatar
    ndegwakg
    8 years ago

    Hi v-yulgu-msft,

     

    I solved the problem yesterday by uninstalling my Kaspersky Anti-Virus and Triton Web-Sense. I have just re-installed Kaspersky and my 64bit Power BI now launches without an error. Not sure if it is the version of Kaspersky version that had a problem or if it's Web-sense

     

    {But yes, 32-bit version of Power BI desktop was working without a problem. Thanks!}

     

    Regards,

    Ndegwa

v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi ndegwakg,

 

Per my research, it looks like a problem more related to Windows 10 System rather than Power BI itself. Would you please try Power BI Desktop 32 bit version to see if it works?

 

Regards,

Yuliana Gu

  • ndegwakg's avatar
    ndegwakg
    New Member
    8 years ago

    Hi v-yulgu-msft,

     

    I solved the problem yesterday by uninstalling my Kaspersky Anti-Virus and Triton Web-Sense. I have just re-installed Kaspersky and my 64bit Power BI now launches without an error. Not sure if it is the version of Kaspersky version that had a problem or if it's Web-sense

     

    {But yes, 32-bit version of Power BI desktop was working without a problem. Thanks!}

     

    Regards,

    Ndegwa