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jb123's avatar
jb123
Frequent Visitor
9 years ago
Solved

Personal gateway won't run

The personal gateway on PC would not run this morning, so I uninstalled and reinstalled.  This did not help and I have done this a few times and still the same issue.  The Gateway installs and at the end of the install when you click on "Launch" it tells me I need to logon tot he PowerBI service (which I am already logged in to) to configure it.  Then I get this same error everytime"  "GWConf has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available" 

 

Has anyone seen this?  The Personal gateway I am running is 1.13.6044.1 and I am running windows 10.

 

TIA.

 

Judie

 

 

 

  • jb123

    This is a known issue that is being worked on. See this link for more information.

    https://powerbi.microsoft.com/en-us/support/

     

    Users may not be able to sign in with their account into their Personal Gateway. Users who are already signed in are not currently impacted. Next update @03/10/2017 13:00 PST.

2 Replies

  • kcantor's avatar
    kcantor
    Icon for Community Champion rankCommunity Champion

    jb123

    This is a known issue that is being worked on. See this link for more information.

    https://powerbi.microsoft.com/en-us/support/

     

    Users may not be able to sign in with their account into their Personal Gateway. Users who are already signed in are not currently impacted. Next update @03/10/2017 13:00 PST.