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sugra's avatar
sugra
Icon for Helper I rankHelper I
6 years ago
Solved

Personal Gateway not being recognized

Hello,    I installed a Personal Gateway and was able to publish a report that uses the Personal Gateway and refreshes every morning, I was even able to refresh the data 5 mins ago through my Perso...
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  • v-lionel-msft's avatar
    v-lionel-msft
    6 years ago

    Hi sugra ,

     

    This is the cause of the problem.

     

    So it is recommended that you use the standard gateway(If you're not free user.).

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

     

     

  • sugra's avatar
    sugra
    Icon for Helper I rankHelper I
    6 years ago

    Thanks AmitChandak, 

     

    I just checked and the Gateway is on.

     

    • v-lionel-msft's avatar
      v-lionel-msft
      Icon for Community Support rankCommunity Support
      6 years ago

      Hi sugra ,

       

      This is the cause of the problem.

       

      So it is recommended that you use the standard gateway(If you're not free user.).

       

      Best regards,
      Lionel Chen

      If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

       

       

       

      • sugra's avatar
        sugra
        Icon for Helper I rankHelper I
        6 years ago

        Thanks, this has helped.