Pbix file not opening without error message

[tonys_bi]

Hi!

We have several pbix files that we have been working on for some time. 

For some reason, since this week we're having issues opening some of these files. Basically, when we try to open it, the file never really opens and, instead, we just get a blank box that seems it has frozen while loading. 

This does not happen with all our pbix files, only with a few. We've tried to spot a pattern but we haven't been able to.

All of these files use live connection to Azure Analysis Services database, although not all files having this connection experience this issue.

These files are stored in a shared folder, and three of us have tried to open but experience the same issues with the same dashboards.

What can we do to fix it? 

Thanks in advance

[Greg_Deckler]

@tonys_bi Might try updating the cached credentials File | Options and settings and then Data source settings.

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".