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ChernandezH7's avatar
ChernandezH7
New Member
4 years ago

POWER BI Published REPORT NOT Refreshing

I have a published report that we normally refresh manually on daily basis. The report stopped refreshing even when we try to do so. Any idea why this happens? and how it can be fixed? 

6 Replies

  • Hi, 

    What happens when you try to refresh? An error, goes on without finishing? something else?

     

    • ChernandezH7's avatar
      ChernandezH7
      New Member

      Thank you for your quick response!  It says "There was an error when processin the data in the dataset. Please Try again later or contact support. "

  • Thank you for your quick response!  It says "There was an error when processin the data in the dataset. Please Try again later or contact support. "

    • TheoC's avatar
      TheoC
      Community Champion

      ChernandezH7 try to refresh the data in Power Query in Power BI Desktop. If the refresh is successful in Desktop, it may have something to do with the Gateway. There is a new Gateway update released recently. 

       

      If the refresh fails in Desktop, please snippet the error. I am going on a limb here and going to say it's likely a change in a source folder name, location or file name. But the only way to identify is by getting the actual error snippet.

       

      Thanks,

      Theo

      • ChernandezH7's avatar
        ChernandezH7
        New Member

        See Details   says "Gateway Connection" 

         

        Thanks for your feedback !

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi ChernandezH7 ,

     

     

    Please share the all detail information to help us clarify the error.

     

    In addition, based on this See Details   says "Gateway Connection"  ,please go to gateway page, then follow these steps:

    1. Make sure your gateway is online and is the latest version.

    2.Re-configure the gatway by re-entering data source path,credentials...

    3. Remove the data source connection and try again.

     

    The final status need to be like:

     

    Refer to:

    https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-data-sources

     

    Best Regards,
    Eyelyn Qin
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.