Forum Discussion
Advocate VPERSONAL GATEWAY update: Your data source can't be refreshed because the credentials are invalid.
Are you only using services or are you using the desktop version as well? If your files are created in the desktop version and if that version does not match the version of the Gateway, they will not communicate. Update the desktop version and this should resolve . . . but only if you created the files in the desktop version.
If that doesn't work, clear your browser history, cache, and cookies to start fresh. If all else fails, run a Fiddler Trace and send in a ticket.
hi dbadmin - I had the same issue a while ago. Fixed by uninstalling Power BI and making sure to download the latest version. then reuploading the pbix files. Fixed it.
My error message read: "Your data source can't be refreshed because the credentials are invalid"
Babak Kakavand published a video on youtube that is shorter than one minute long that demonstrates how to resolve that issue. The title is "how to reset saved credentials in Power BI."
The error lies in the credentials set in the original source file, not in any settings reached within the workspaces. At least in my case, it has nothing to do with the gateway or permissions set there. The procedure demonstrated by Babak resolved my issue. Had the error message simply informed the user WHERE the credentials are invalid, that might have saved several days trying to resolve this issue.
Thank you BABAK KAKAVAND for the great video.
Please note however, this solution worked for me only with pbix files. I was unable to change the credentials to access an Excel file. Still looking for a solution when excel is the "end point."
Dasrotrad a/k/a Robert Cline
This also worked for me 👍