Forum Discussion

dbadmin's avatar
dbadmin
Icon for Advocate V rankAdvocate V
10 years ago
Solved

PERSONAL GATEWAY update: Your data source can't be refreshed because the credentials are invalid.

Trying to set up Pro version of Power BI - I already had the Personal Gateway setup - but on PowerBI.com it offered to update to a newer version of the gateway.    After I did this - on all my data...
  • kcantor's avatar
    kcantor
    10 years ago

    Are you only using services or are you using the desktop version as well? If your files are created in the desktop version and if that version does not match the version of the Gateway, they will not communicate.  Update the desktop version and this should resolve . . . but only if you created the files in the desktop version.

    If that doesn't work, clear your browser history, cache, and cookies to start fresh. If all else fails, run a Fiddler Trace and send in a ticket.

     

  • elliotdixon's avatar
    elliotdixon
    10 years ago

    hi dbadmin - I had the same issue a while ago. Fixed by uninstalling Power BI and making sure to download the latest version. then reuploading the pbix files. Fixed it.

GTR's avatar
GTR
Icon for Helper III rankHelper III
10 years ago

I had this same error not to long ago after changing my Windows password. After much research, the only thing that fixed it was resetting my PowerBI password and logging in again to the dataset settings. Hope this helps

Aaspi's avatar
Aaspi
New Member
9 years ago

Hi,

 

I am also getting the same error after changing my Windows password. My PowerBI.com password is connected to the windows credential. So, after your review when I tried resetting my PowerBI.com password. It read something like this:

"Please contact your admin

We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.

You will need to contact your admin or helpdesk for any further assistance."
 
Could you please help on this. Any suggestions are welcomed.
 
Thanks & Regards,
Aaspruha

 

  • Selamg's avatar
    Selamg
    Regular Visitor
    8 years ago

    I had this issue a while a go. And I openon the edit crediential and changed  Authontication method from Basic to OAuth2. It verified my credential and it worked.