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McFLY10's avatar
McFLY10
New Member
2 years ago

PBI desktop installation issue

Hi all, looking for some help here.

I have PBI Apr 2024 version installed however some cache files was removed while cleaning up C drive. Now I can't upgrade to the latest version. Some error pop up during installation. I've tried to remove all the related files from control panel and registry but got same issue.

Need Help

3 Replies

  • rajendraongole1's avatar
    rajendraongole1
    Super User
    2 years ago

    Hi McFLY10 May be due to incomplete uninstallation or remnants of the previous installation that are causing conflicts. 

    cache files remove it by press Win + R, type temp, and press Enter. Delete all files in this folder.Press Win + R, type %temp%, and press Enter. Delete all files in this folder as well.

     

    uninstall all power bi related file by go  Win button+ R, type regedit, and press Enter to open the Registry Editor.

    delete any related entries of installation.

     

    Hope it helps

    Do a fresh installation by selecting the below link:

     

    Download Microsoft Power BI Desktop from Official Microsoft Download Center

     

    Did I answer your question? Mark my post as a solution! This will help others on the forum!
    Appreciate your Kudos!!

  • Shravan133's avatar
    Shravan133
    Super User
    2 years ago

    If you're experiencing issues upgrading Power BI Desktop after some cache files were removed and are encountering errors during installation, here are several steps you can follow to resolve the issue:

    1. Remove Power BI Desktop Completely

    1. Uninstall Power BI Desktop:

      • Go to Control Panel > Programs and Features.
      • Find Power BI Desktop, select it, and click Uninstall.

    2. Delete Remaining Files and Folders:

      • After uninstalling, check for any remaining files or folders related to Power BI Desktop and delete them. Look in:
        • C:\Program Files\Microsoft Power BI Desktop\
        • C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop
        • C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop\Cache

    3. Clean the Registry:

      • Be Cautious: Editing the registry can affect system stability. Consider backing up the registry before making changes.
      • Open Registry Editor (regedit).
      • Search for any keys related to Power BI Desktop and delete them:
        • HKEY_CURRENT_USER\Software\Microsoft\Power BI Desktop
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Power BI Desktop

    2. Check for System Updates and Dependencies

    1. Windows Updates:

      • Ensure your Windows is up-to-date with the latest updates installed.

    2. .NET Framework:

      • Power BI Desktop requires .NET Framework. Ensure that you have the latest version installed. You can download it from the Microsoft .NET download page.

    3. Download and Install the Latest Version

    1. Download Latest Installer:

    2. Install Power BI Desktop:

      • Run the downloaded installer and follow the installation prompts.

    4. Check for Conflicting Software

    1. Antivirus or Firewall:

      • Sometimes antivirus or firewall settings might block the installation. Temporarily disable them during the installation.

    2. Other Software Conflicts:

      • Ensure no other software installations or updates are running in the background that might interfere with the Power BI Desktop installation.

    5. Use Microsoft Store Version

    1. Microsoft Store:
      • If the standalone installer continues to fail, consider installing Power BI Desktop from the Microsoft Store. This version often handles updates and installations more smoothly.

    6. Check Installation Logs

    1. View Installation Logs:

      • The installation logs can provide specific error messages that might help diagnose the issue. Logs are typically located in %temp% or C:\Users\<YourUsername>\AppData\Local\Temp.

    2. Seek Help with Specific Error Messages:

      • If you find specific error codes or messages in the logs, searching online or consulting Microsoft support with these details can provide targeted solutions.

    Summary

    1. Completely Remove Power BI Desktop: Uninstall, delete remaining files, and clean registry.
    2. Check System Updates and Dependencies: Ensure Windows and .NET Framework are up-to-date.
    3. Download and Install Latest Version: Use the official installer from the Power BI website.
    4. Check for Conflicting Software: Ensure antivirus or other software isn’t interfering.
    5. Use Microsoft Store Version: Consider using the Microsoft Store for installation.
    6. Check Installation Logs: Review logs for specific error messages.

    Following these steps should help resolve issues with upgrading Power BI Desktop. If the problem persists, providing specific error messages or consulting Microsoft support may be necessary