Forum Discussion
PBI Desktop and Website Sign-In Issues
Hi jbud - yes, I finally got this resolved. I had to have my company's IT department create a different email alias for me to use as a Power BI login. The alias forwards mail to my regular work email address for Power BI notifications, etc. I haven't had any further issues after doing this.
Not sure how my account got messed up, but using an email alias seemed to fix it.
I confirmed with our company's IT admin that we don't have an Office365 subscription or accounts. They have indicated that they have no company onsite restrictions or logging for this app. I am only using Power BI desktop as a standalone app and it has worked well for 6 months. Unfortunately, we can't upgrade to Project Server for reporting purposes if we can resolve this. MS Support has not been able to figure out why I can't log into their servers with my company email address anymore and apparently they are unable to reset my account for me. Since personal email accounts don't work (eg. gmail), I may need to wait until my next company to use this tool.
It is almost 3 months later... did you ever get a fix for your issue? I am having pretty much the same issue except that my work email is also used for my TFS account and I get a message sometimes that Microsoft "Already knows me!" and to "Enter my existing password" after clicking the "Sign In" button. When I do this, I get put right back into the same loop you have with MS not recognizing my ID. This is so frustrating!!
Hi jbud - yes, I finally got this resolved. I had to have my company's IT department create a different email alias for me to use as a Power BI login. The alias forwards mail to my regular work email address for Power BI notifications, etc. I haven't had any further issues after doing this.
Not sure how my account got messed up, but using an email alias seemed to fix it.