Forum Discussion
PBI Desktop and Website Sign-In Issues
Hi jbud - yes, I finally got this resolved. I had to have my company's IT department create a different email alias for me to use as a Power BI login. The alias forwards mail to my regular work email address for Power BI notifications, etc. I haven't had any further issues after doing this.
Not sure how my account got messed up, but using an email alias seemed to fix it.
Hi Simon,
Thank you for your reply. I will reach out to our admin again. Currently my org is using Office 2010/2013, and I am unaware whether we have O365 licenses/support. I am the only one right now publishing Power BI dashboards at our company, but will see if they can provide admin support on our end.
Thanks,
Ron
I confirmed with our company's IT admin that we don't have an Office365 subscription or accounts. They have indicated that they have no company onsite restrictions or logging for this app. I am only using Power BI desktop as a standalone app and it has worked well for 6 months. Unfortunately, we can't upgrade to Project Server for reporting purposes if we can resolve this. MS Support has not been able to figure out why I can't log into their servers with my company email address anymore and apparently they are unable to reset my account for me. Since personal email accounts don't work (eg. gmail), I may need to wait until my next company to use this tool.
It is almost 3 months later... did you ever get a fix for your issue? I am having pretty much the same issue except that my work email is also used for my TFS account and I get a message sometimes that Microsoft "Already knows me!" and to "Enter my existing password" after clicking the "Sign In" button. When I do this, I get put right back into the same loop you have with MS not recognizing my ID. This is so frustrating!!
Hi jbud - yes, I finally got this resolved. I had to have my company's IT department create a different email alias for me to use as a Power BI login. The alias forwards mail to my regular work email address for Power BI notifications, etc. I haven't had any further issues after doing this.
Not sure how my account got messed up, but using an email alias seemed to fix it.