Forum Discussion

arhetyp's avatar
arhetyp
Helper I
7 years ago

Outlook: how to link Inbox & Sent Items

Hi,   I need to calculate turnover time from mail receipt to mail response. My issues is: how to link message from Inbox folder with the relevant message that was an answer?   Which parameters m...
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v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
7 years ago

Hi Arek,

 

You can expand the Attributes in the Query editor. Then you can link them with "Conversation topic". Please give it a try.

Outlook_how_to_link_Inbox_Sent_Items

 

Best Regards,

Dale

arhetyp's avatar
arhetyp
Helper I
7 years ago

Hi Dale,

 

I thought about that one but I am afraid it will might not be sufficient, I have even thougt to merge it with size of mail or even size of attachment but this still can not give me the unique key.

 

The point is the shared mailbox will be used for daily operations, a majority of mails will come with similar name "Request" etc.

 

Is there maybe any simpler and more acurate solutions?:)

 

Regards,
Arek

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    7 years ago

    Hi Arek,

     

    Yes, the two fields in the snapshot, Attributes.References and Attributes.InternetMessageID, connect each other accurately. Please give it a try.

    Outlook_how_to_link_Inbox_Sent_Items2

     

     

     

    Best Regards,

    Dale

    • arhetyp's avatar
      arhetyp
      Helper I
      7 years ago

      Hmm...

      I am afraid I did not get it:)

      Can you please present how to unique key should look like?

       

      Cheers,

      Arek

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        7 years ago

        Hi Arek,

         

        Which email domain do you have? Maybe it has different properties with mine. Please have a look at the column titles. We can expand the attributes to get the result.

        how_to_link_Inbox_Sent_Items

         

        Best Regards,

        Dale