Forum Discussion

danzrust's avatar
danzrust
Helper IV
8 years ago

On-Premise Data Gateway Stuck in Loading Loop

Hi guys, I have been recently facing serious issues with on-premise data gateway.   When trying to schedule automatic refreshes for newly uploaded datasets, the on-premise data gateway keeps loadi...
Need Help
danzrust's avatar
danzrust
Helper IV
8 years ago

Looks like a bug but not ofificial comment from MFST has arrived yet.

 

I am also refreshing everything manually now, which is horrible process.


DZ

reichelt's avatar
reichelt
Frequent Visitor
8 years ago

I switched temporarily to Personal mode, it works fine. It is still a terrible solution.

  • danzrust's avatar
    danzrust
    Helper IV
    8 years ago

    So no word from Microsoft? How about admin JonL?

     

    DZ

     

    • fabfab's avatar
      fabfab
      Frequent Visitor
      8 years ago

      Update from my side : I raised a ticket and in the meantime ,there was a small change :

      - there is no loading symbol anymore (that keeps rolling and rolling)

      - I land in the settings for Dashboards instead, however this message is displayed : You don't have any gateway installed or configured for the data sources in this dataset. Please install a new data gateway, or configure the data source for an existing data gateway.

       

      I did not change any data source. They are still the same and some other reports are still detecting my gateway.