Forum Discussion

danzrust's avatar
danzrust
Helper IV
8 years ago

On-Premise Data Gateway Stuck in Loading Loop

Hi guys,

I have been recently facing serious issues with on-premise data gateway.

 

When trying to schedule automatic refreshes for newly uploaded datasets, the on-premise data gateway keeps loading forever and eventually, never loads. I just see the rotating dots.

https://drive.google.com/file/d/12eDHyaeWIbE6d7U-ckRUUTmTPOt7eAKo/view?usp=sharing

 

Any idea what could be wrong? This started happening only recently (say for the past 2 weeks). I was able to setup scheduling without any issues not long time ago.

 

I noticed that:

1. When one of the sources does not support the automated refresh, then "yellow error" is thrown immediately on the scheduling setup page as usual.
2 When the automated refresh is available for the uploaded datasets, no error is thrown and the gateway "just" keeps loading forever.

 

 

DZ

 

18 Replies

      • reichelt's avatar
        reichelt
        Frequent Visitor

        I created a new report with the same sources and the gateway is OK.  I have no idea why it doesn't work.

  • fabfab's avatar
    fabfab
    Frequent Visitor

    Hello there,

     

    same issue for me, I think nothing much changed, and other Dashboards are running fine.

    I don't get why it is only some Dashboards not working.

    Besides that, my gateway is perfectly fine and all connections are successfull !

    Please help.

    • danzrust's avatar
      danzrust
      Helper IV

      As mentioned in one of the previous posts, the gateway would not load when you have append or merge function used in your dataset...

       

      For me, that's like 90% of datasets.

       

      DZ

      • fabfab's avatar
        fabfab
        Frequent Visitor

        Hi Danzrust,

         

        alright thanks for your help, I will get back to my specialist and double-check that.

        Is it a bug in PowerBI?

        Do you change your dashboards in the meantime?

        What I do, is to refresh them manually :)

         

        Fabfab

  • I don't remember since it's so old.. I guess the issue just went away as most of the PBI issues...

  • Anonymous's avatar
    Anonymous
    Not applicable

    This issue is back again, I am running several refreshes and once I open gateway connection it just keeps spining and it will not open.

    Some updates are failing but I cannot get into the gateway to fix the issue. Is this a bug? it started 2 days ago.