Forum Discussion
On Prem Gateway password randomly changes?
Hi - as the title says; periodically the password for my On Prem Gateway changes without me doing anything. Typically I find out when my report refreshes fail and I check the error message. I can go into Services.msc and update the password (which has a different number of characters vs. what is shown) and then it works.
Why is this happening? Any help would be appreciated.
Thanks in advance~
1 Reply
Hi Anonymous
The gateway itself does not change passwords regularly. It is a tool used to connect local data sources and cloud services, and its passwords are usually set and managed manually by users. If you find that the gateway password changes regularly, it may be due to the following reasons:
Service account password expires
The gateway service relies on a Windows service account to run. If the password of this account expires regularly due to the organization's security policy, the gateway service will stop working due to authentication failure. At this time, the "new password" you manually enter is actually the updated service account password, not the gateway password itself.
How to verify:
Open services.msc → find On-premises data gateway service → check the account name in the "Login" tab.
If the account is a domain account, please contact the IT department to confirm whether its password has an expiration policy.