Not able to send email (using Power Automate) from Power BI

[gsrikar33]

Hello team,

Not able to send emails using MS Flow.
I am able to trigger the semantic model refresh using the same flow but could not send mails.

Running into below errors:

Outlook.com

 
And when I use Office 365
It fails in the first step itself.

Tried to add a new connection with my work account which failed too.

[Sergii24 · Accepted solution]

Good point, I suggest you to carefully review MS documentation on this connector (limitations and known issues/common errors) - Office 365 Outlook - Connectors | Microsoft Learn and post a question to Power Automate experts, if needed - Microsoft Power Platform Community Forum Thread

Good luck!

[gsrikar33]

Hello All,

I am able to send emails (from power automate) once I migrate my mailbox from exchange server to office 365.

Thanks everyone for the support!

[v-cgao-msft · Accepted solution]

Hi @gsrikar33 ,

Please check the Exchange Online license under the account:

[Fixed]: Power Automate connection not found. Please create a new connection and change your applica...

Best Regards,
Gao
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

How to get your questions answered quickly --  How to provide sample data in the Power BI Forum

[Sergii24]

Hi @gsrikar33, you'd need first to solve the connection issue (which has nothing to do with Power BI).

I suggest you to do the following:

1. verify that your email credentials are valid (login to outlook from InPrivate window of your browser)
2. once you know that credentials are correct, go to https://flow.microsoft.com/ and check outlook connection: try update it. If not possible, remove the existing connection and create a new one. Again, do it from InPrivate browser if doesn't work with in a ususal browser tab
3. once connection is restored, your flow should work, but to make sure, create a simple flow without Power BI (triggered manually) and simply send email to yourself. If it works, you can move to your initial flow.

Make sure you fix the connection error before coming back to your flow connected to Power BI 😉

Good luck! 

[gsrikar33]

Hello Sergi,

My Credentials are working fine.

I use Office 365 work account for Power BI service, MS Flow and other MS services.

However, I think we cant use Outlook(part of Office 365) and our outlook is still working on Exchange Server.

Can we send emails using Power Automate only when Outlook is synced with Office 365?

[Sergii24 · Accepted solution]

Good point, I suggest you to carefully review MS documentation on this connector (limitations and known issues/common errors) - Office 365 Outlook - Connectors | Microsoft Learn and post a question to Power Automate experts, if needed - Microsoft Power Platform Community Forum Thread

Good luck!