Not able to open PowerBI Desktop Files and Getting File Sensitivity error from Today morning IST

[hemasaiv]

Hi Team, 

I am from Data & Insights team and we have around 10 highly used powerbi reports by our customers. We are building insights for CE&S and ISD businesses. From today morning, we are not able to open PowerBI Desktop files and we are getting the below error.

Could you please fix this issue on high priority? Its blocking our development and deployments.

Thanks,

Hema Sai V

[v-zhangtin-msft]

Hi, @hemasaiv 

Have you solved your problem? If it is resolved, please mark the reply that helped you as solution. If not resolved, please provide more information.

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[rajendraongole1 · Accepted solution]

Hi @hemasaiv  - This typically occurs when there is an issue with the sensitivity label applied to the file, which may be related to your organization's compliance or security policies.

• Ensure you have proper permissions to access files with the applied sensitivity label.
• If the label requires specific access rights, coordinate with your IT or Compliance team to validate permissions.

1.Navigate to the cache folder (e.g., C:\Users\<your_username>\AppData\Local\Microsoft\Power BI Desktop\Cache).
2.Delete the cache files and restart Power BI Desktop

3.Sign out of your Power BI Desktop and Microsoft account.
4.Sign back in to refresh your session and ensure authentication with your organization's label policies3

Share the screenshot and error details with your IT team. The issue might require a global fix on the sensitivity label's verification system.

Resolved threads FYR:

Solved: Cannot open PBI Desktop after "sensitivity label" ... - Microsoft Fabric Community

File's sensitivity label can't be verified when it... - Microsoft Fabric Community