Not able to login to my Power BI account using the Power BI Desktop app

[NGuita]

Hi,

Since last week, I'm not able to connect the Power BI Desktop App to my Power BI service account.

When I insert my email into the connect dialogue box, the app doesn't recognize it and redirect me to use other accounts and the one I need is not listed.

I also tried to select "Use another account", but I go a message indicating that there is no account associated with that email. 

For information,

• The account email is not a Microsoft on, it is a personnal email.
• The Power BI licence associated to the account is a free one.
• I still can access the account from the Power BI Service.

Here is a screenshot for more details.

 

[amitchandak]

@NGuita , change this setting and try again

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser

if still does not work, any new issue reported here - https://community.powerbi.com/t5/Issues/idb-p/Issues