Newest release of PBI Desktop freeze

[Anonymous]

Since the recent updated to Version: 2.79.5768.721 64-bit (March 2020) it appears the application freezes.  I am not able to do anything except end the process.  This is occuring on several of my files all at once.

How should troubleshoot?  Hoping I can roll back to previous version and get stable.

Went from the MS Store to the manual download and reproduced the issue.  Opened a file, worked with it a few minutes then moved word for a few minutes and then back, could not move window or change menus, all frozen.

[Greg_Deckler · Accepted solution]

Should be able to download the MSI version to rollback more or less. 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[v-yuta-msft · Accepted solution]

@Anonymous ,

I'm afraid I could not reproduce your issue. If this issue persists, I would suggest you download and use the previous version from link below:

https://docs.microsoft.com/en-us/power-bi/desktop-latest-update-archive

You can also create a support ticket here to achieve further analysis.

 

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Rolling back to Feb release has worked fine.  Thanks for the link!

Hope the find the issue, not buying a service to report a defect.

[Stemar_Aubert]

I have the same issue, which started occuring after march 2020 update.

[Greg_Deckler · Accepted solution]

Should be able to download the MSI version to rollback more or less. 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".