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Syndicate_Admin's avatar
Syndicate_Admin
Icon for Administrator rankAdministrator
4 years ago
Solved

New users, does not leave high

Good morning.
A colleague is requesting the free registration in power BI and shows him this error:


"There is no existing account for this email address. Ask your IT administrator to create an account for you. And then come back to test this product and finish the registration."

The administrator has entered the volume page by license, but does not know how to register, anyone knows the steps to perform?

Greetings.

  • Good.

    I have found the solution, formerly the users of my administration, were given were registered alone during the discharge, now something has changed. I have managed to find how to do it, I put the solution in case someone needs it:

    1.- Login in the web of power bi.

    2.- In the page header, select ... ConfigurationManaging portal.

    Aguirre_3-1645618063937.png

    3.- Click Users -> Go to MS 365 administration center

    Aguirre_0-1645617613329.png

    4.- Here register the new ones.

    Aguirre_1-1645617916524.png

    Thank you

4 Replies

  • Good.

    I have found the solution, formerly the users of my administration, were given were registered alone during the discharge, now something has changed. I have managed to find how to do it, I put the solution in case someone needs it:

    1.- Login in the web of power bi.

    2.- In the page header, select ... ConfigurationManaging portal.

    Aguirre_3-1645618063937.png

    3.- Click Users -> Go to MS 365 administration center

    Aguirre_0-1645617613329.png

    4.- Here register the new ones.

    Aguirre_1-1645617916524.png

    Thank you

    • Syndicate_Admin's avatar
      Syndicate_Admin
      Icon for Administrator rankAdministrator

      Hello.

      From that link I get the same error.

      Aguirre_0-1645440717789.png

      I have permission to Manage licenses, but they can't find a way to do what they ask for.

      Aguirre_1-1645440829646.png

  • v-henryk-mstf's avatar
    v-henryk-mstf
    Icon for Community Support rankCommunity Support

    Hi  Syndicate_Admin ,

     

    Thanks for your feedback.

     

    If the problem has been solved you can mark the reply for the standard answer to help the other members find it more quickly. 


    Best Regards,
    Henry