Need help with working hour calculations

[DiKi-I]

I have service desk tickets and I want to calculate the total time it took to close the tickets. I only want to consider the business hours. 
Based on the country the public holiday should be also taken into account. 
Can someone help me with the approach?

[Idrissshatila]

Hello @DiKi-I ,

Check if this helps in your case https://youtu.be/6JA6uy3ZRBA?si=jVEPCgtLAldkQo26

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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