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Dims
Helper III
Helper III

Need help with working hour calculation

‎09-27-2023 06:14 AM

Hi ,
I need help with working hour calculation. I have ticket data and open and close time of tickets. All the times are in UTC. I have to calculate the business hour based on the location. Basically I would like to calculate how many business hour it took for the ticket.

I have attached the sample data could you please help me with this.

 

 

https://drive.google.com/file/d/1u8M2KaMh7nEQ4ajSQ-4OP6ShLEGvFtmh/view?usp=drive_link

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lbendlin
Super User
Super User

‎10-15-2023 01:27 PM

Your sample data is missing the indication of the business hours for each location.

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